Shipping policy


Shipping & Delivery Policy

Last updated: 08 february 2026

At Itri, we aim to deliver your order safely and as quickly as possible. Please review our Shipping & Delivery Policy before placing an order.

1. Order Processing Time

  • Orders are processed within 1 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During high-demand periods, processing times may be extended.

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2. Shipping Methods & Delivery Time

We offer shipping to :Β 

UAE, Saudi Arabia, Kuwait, Qatar, Bahrein, Oman, Lebanon, Morocco, Algeria, Tunisia, Egypt, France, Switzerland, United Kingdom, Italy, Spain, Belgium, Luxembourg, Monaco, Turkey, Portugal, Netherlands.

Estimated delivery times:

  • Standard Shipping Europe : 3-5 business days
  • Standard Shipping Middle East : 3-5
  • Express Shipping: 2-3 business days (if available)

Delivery times are estimates and may vary due to customs, weather conditions, carrier delays, or other factors beyond our control.

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3. Shipping Costs

  • Shipping fees are calculated at checkout based on your location and selected shipping method.
  • Any customs duties, taxes, or import fees are the responsibility of the customer.

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4. Order Tracking

  • Once your order has shipped, you will receive a confirmation email with tracking details (if available).
  • Tracking updates may take 24–72 hours to appear.

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5. Incorrect Address

  • Customers are responsible for providing accurate shipping information.
  • We are not responsible for orders delayed, lost, or returned due to incorrect or incomplete addresses.
  • Reshipping fees may apply if an order is returned to us.

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6. Lost, Delayed, or Stolen Packages

  • We are not responsible for delays caused by shipping carriers.
  • If your package is marked as delivered but not received, please contact the carrier directly.
  • We are not liable for stolen packages after delivery.

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7. Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

  • Contact us within 7 days of delivery
  • Provide clear photos of the product and packaging

Eligible cases may receive a replacement or refund at our discretion.

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8. Undeliverable & Returned Packages

  • Packages returned due to failed delivery attempts, refusal, or unpaid customs fees are not eligible for a refund.
  • Additional shipping charges may apply for resending the package.

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9. International Shipping

  • International shipments may be subject to customs inspections.
  • Delivery times may vary by country.
  • We are not responsible for delays caused by customs clearance.

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10. Contact Information

For any shipping or delivery questions, please contact us via our contact page