شحن

Shipping & Delivery Policy

Last updated: 08 february 2026

At Itri, we aim to deliver your order safely and as quickly as possible. Please review our Shipping & Delivery Policy before placing an order.

1. Order Processing Time

Orders are processed within 1 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
During high-demand periods, processing times may be extended.

2. Shipping Methods & Delivery Time

We offer shipping to :

UAE, Saudi Arabia, Kuwait, Qatar, Bahrein, Oman, Lebanon, Morocco, Algeria, Tunisia, Egypt, France, Switzerland, United Kingdom, Italy, Spain, Belgium, Luxembourg, Monaco, Turkey, Portugal, Netherlands.

Estimated delivery times:

Standard Shipping Europe : 3-5 business days
Standard Shipping Middle East : 3-5
Express Shipping: 2-3 business days (if available)

Delivery times are estimates and may vary due to customs, weather conditions, carrier delays, or other factors beyond our control.

3. Shipping Costs

Shipping fees are calculated at checkout based on your location and selected shipping method.
Any customs duties, taxes, or import fees are the responsibility of the customer.

4. Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking details (if available).
Tracking updates may take 24–72 hours to appear.

5. Incorrect Address

Customers are responsible for providing accurate shipping information.
We are not responsible for orders delayed, lost, or returned due to incorrect or incomplete addresses.
Reshipping fees may apply if an order is returned to us.

6. Lost, Delayed, or Stolen Packages

We are not responsible for delays caused by shipping carriers.
If your package is marked as delivered but not received, please contact the carrier directly.
We are not liable for stolen packages after delivery.

7. Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

Contact us within 7 days of delivery
Provide clear photos of the product and packaging

Eligible cases may receive a replacement or refund at our discretion.

8. Undeliverable & Returned Packages

Packages returned due to failed delivery attempts, refusal, or unpaid customs fees are not eligible for a refund.
Additional shipping charges may apply for resending the package.

9. International Shipping